Refund policy

Return & Refund Policy

Last Updated: September 12, 2026

At ClothyCorp, we want you to be happy with your purchase. If you are not satisfied with your product, you may request a return subject to the terms below.

1. Return Eligibility

Return requests must be raised within 3 days of the product being delivered.
Products must be unused, unworn, unwashed, and in their original condition.
The product must have all original tags, labels, packaging, and accessories intact.
Products that are damaged, altered, washed, worn, or missing tags may not be eligible for return.
Certain products or promotional items may be marked as non-returnable on the product page.

2. Return Charges

A ₹100 return fee will be applicable on every approved return request.

The ₹100 return fee covers the cost of reverse shipping/return processing and will be deducted from the refund amount.

Example:
If your order value is ₹999 and the return is approved, your refund will be ₹899, after deduction of the ₹100 return fee.

For orders where multiple products are returned together, the applicable return fee may be communicated by our customer support team before the return is processed.

3. How to Request a Return

To request a return, please contact us at:

Email: clothycorpjpr@gmail.com

Please include:

Order ID
Name used for the order
Product you wish to return
Reason for return
Photos/videos of the product, if requested by our team

Our team will review your request and confirm whether the product is eligible for return.

4. Return Pickup

Once your return request is approved, we will arrange a reverse pickup through our delivery partner where available.

Please ensure that the product is properly packed and ready for pickup.

If a reverse pickup is unavailable in your area, our customer support team may provide alternative return instructions.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with clear photos/videos of the product and packaging.

After verification, ClothyCorp may offer a replacement, refund, or another suitable resolution.

For verified damaged, defective, or incorrect products, the ₹100 return fee will not be charged.

6. Refunds

Once the returned product reaches us and passes our quality inspection, the refund will be initiated.

The refund amount will generally be processed after deducting the applicable ₹100 return fee.

Refunds will be made to the original payment method wherever possible. Processing time may vary depending on your bank or payment provider.

For Cash on Delivery orders, we may request valid bank account/UPI details to process the refund.

7. Exchanges

If you wish to exchange a product for another size, colour, or product, please contact our customer support team within 3 days of delivery.

Exchange availability depends on stock and product eligibility.

Additional shipping or processing charges may apply where applicable.

8. Non-Returnable Products

Returns may not be accepted for:

Products that have been used, worn, washed, or altered
Products without original tags or packaging
Products damaged after delivery due to customer handling
Products returned after the 3-day return window
Products specifically marked as non-returnable on the product page
Items returned without prior approval from ClothyCorp

9. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may request a return after delivery, subject to our return policy.